The official "Can't Connect to Soulseek" thread

Submitted by Nir on Tue, 09/25/2012 - 15:50

Hey guys, sorry for not responding to any connection problem reports over the last couple of weeks. I have a full-time job that's keeping me very busy and I've had trouble reaching even those of you who actually gave me their TeamViewer ID and password. To recap, chances are I won't really be able to help with any connection problems as in most cases it's an ISP blocking Soulseek or something similar. But, if you do want me to look at your problem via TeamViewer, private message me a messenger ID I can use to contact you (I use Google Talk and Skype, but I can install other messenger software if need be). I probably won't be able to contact you until the weekend, so please bear with me.

Thanks! Nir

Comments

Submitted by rhndrsn on Tue, 10/02/2012 - 11:25.

Repeated attempts to upload yield only 'aborted,' have found myself banned as a result. Can't seem to establish connection. My data as follows:
Operating System: Mac OSX 10.6
Inability to connect (for upload): always
Soulseek Build: 9-28-2012 (and earlier)
Where: Los Angeles CA
Provider: Time-Warner

Grateful for your consideration,
rhndrsn

Submitted by Nir on Tue, 10/02/2012 - 13:11.

This thread is intended for posts about problems connecting to the Soulseek service itself. There are many different reasons why you might not be able to form a connection to another user, see "Why can't I browse some users' files?" in the FAQ. It's not exactly the same thing, but it's related. If you'd like me to try and help you further with this, please start a new forum topic.

Thanks, Nir

Submitted by Vlood on Mon, 10/29/2012 - 10:39.

I've been a slsk user for a very long time, now is i tried to log in here on the site using my current log-in name (which is active in Soulseek NS version right now), but i'm being rejected. So i installed SlskQT and created a new password for this login name, which was confirmed on this site, but rejected by the client.
OS: Windows 7 64-bit
client version: soulseek QT 10-16-2012
where from: Ukraine
ISP: Kyivstar
As i mentioned, soulseek NS17 works fine.

Submitted by Nir on Tue, 10/30/2012 - 09:04.

The logins on this site aren't the same as the logins on Soulseek. If you appear not to be able to login under one username, try another.

PatchesTheClown's picture

Submitted by PatchesTheClown on Tue, 11/13/2012 - 19:29.

Same problem for me too:(

Submitted by ddiez on Mon, 11/05/2012 - 06:11.

Hi,
I'm new to slsk and I can't connect.
-What operating system you're using. Windows 7
-How frequently are you unable to connect to Soulseek, and is it something that happens at particular times of day. never been able to.
-Which build of SoulseekQt you are having problems connecting with. soulseekQt
-If you're not using the latest version of SoulseekQt available on the download page, whether you're having the same problem with it when you try it out. I'm using the latest version.
-Whether you're having the same problem with an older build. The 7/30 build should be ideal for this purpose, I've gotten reports from users who have only had connectivity issues with the last couple of SoulseekQt builds.
-Where in the world you hail from, and who is your Internet Service Provider. Chile
-If you're on Windows, are you able to connect using Soulseek NS?
-Would you be willing to have a TeamViewer session where I can look at the situation from your end? Not possible. It's my pc from work.

The system message reads like this:
Login failed. Reported failure reason: socket error. Please change your login settings in the Options tab and try reconnecting.

What do I have to do??

Many thanks

Submitted by Nir on Thu, 11/08/2012 - 16:35.

Is it possible your workplace is blocking Soulseek? I can't really say what's happening without being able to take a look at it myself unfortunately...

Submitted by Timmy on Sat, 11/10/2012 - 09:44.

I'm new to soulseek QT, I previously used SSX which has not been working well lately for me. I can't connect with either anymore.
-What operating system you're using. MacOS X Mountain Lion
-How frequently are you unable to connect to Soulseek, and is it something that happens at particular times of day: Can't connect at all
-Which build of SoulseekQt you are having problems connecting with. SoulseekQt build 11/7/2012 for Mac
-Where in the world you hail from, and who is your Internet Service Provider. Los Angeles, Charter
-Would you be willing to have a TeamViewer session where I can look at the situation from your end? Sure if it works from MacOS X

I opened the ports in my Airport TIme Capsule, but the Check Ports function still returns that they are CLOSED. Weird?!

Submitted by Nir on Sat, 11/10/2012 - 12:06.

TeamViewer is available for Mac, check out their website at www.teamviewer.com. Once you get it set up private message me the ID and password in the 'Allow Remote Control' section and I'll take a look at it.

Thanks, Nir

disulfiram's picture

Submitted by disulfiram on Sun, 11/11/2012 - 12:48.

Windows 7 64bit.
Can't connect at all.
11/7/2012.
This is the latest version.
I can't connect with 7/30 either.
Bulgaria, Online Direct.
Yes I can connect to slsk NS?
Probably but I don't know when will I be available.

Submitted by Nir on Sun, 11/11/2012 - 16:56.

If you can set up TeamViewer, private message me your ID and password as explained above and I'll take a look at it.

Thanks, Nir

Submitted by fcostap on Sun, 11/18/2012 - 09:42.

I can´t connect to the server, can you please help me?(i have teamviewr)
The system message reads like this:
Login failed. Reported failure reason: socket error. Please change your login settings in the Options tab and try reconnecting.

What do I have to do??

thnks

Submitted by Nir on Sun, 11/18/2012 - 11:24.

Send me your TeamViewer "allow remote control" ID and password in private and I'll take a look at it.

Submitted by honey.belly on Mon, 11/19/2012 - 14:20.

operating system: windows vista
How frequently are you unable to connect to Soulseek, and is it something that happens at particular times of day: everytime I try to connect
Which build of SoulseekQt you are having problems connecting with: soulseek version 156c. Message is: Could not connect to server. If internet connection is up, the server might be temporarily down. Please try again later.
Where in the world you hail from, and who is your Internet Service Provider: Ontario Canada, Bell
If you're on Windows, are you able to connect using Soulseek NS? no clue
Would you be willing to have a TeamViewer session where I can look at the situation from your end? possibly

Submitted by verve on Tue, 11/20/2012 - 04:02.

what happened to you soulseek? you used to be cool...

Can't login in any shape way or form! i can login on the web just fine, change my password, and it still doesnt let me login on soulseek... whats going on??? I used to use this software a lot and contributed a donation as well. so disappointing and its obviously not just me.

im on windows7 laptop, brand new so no conflicts with other software.
no firewall, no blocking,
ports are fine,

just login doesnt work. why why why? even tried my old ns login and tried installing ns and that doesnt work either.

major :(

Submitted by Nir on Tue, 11/20/2012 - 15:45.

I'm gonna have to try and simplify this process. Some ISPs block or mess with Soulseek. If you suspect otherwise and/or want me to take a look at the problem, we're going to have to do this via TeamViewer. Private message me your TeamViewer 'Allow Remote Control' ID and Password and I'll look into it as soon as I can.

Thanks, Nir

Submitted by eskob on Tue, 12/11/2012 - 19:32.

I have exactly the same trouble and would be willing to have the problem solved by you via team viewer.

Pls. let me know how to go ahead with this.

cheers

Richard

Submitted by tapeworm00 on Thu, 12/13/2012 - 09:37.

Hi there, I was having the 'socket error' problem; I backtracked my installation and everything was fine. Then, silly me, I decided to try out the new version of QT to see if the problem was with another version, and started getting the error again. This time, though, I couldn't go to an earlier version - now none of them would connect. I turned off my firewall and suddenly QT found a connection: the problem is my firewall. I have Bitdefender Total (2013), and I have already created a rule for it to allow QT to do anything it wants... still, it keeps blocking it.

Sorry, but could you post a detailed guide to what we need to do to enable soulseek to go through firewalls in general? I know that's a lot of work, but maybe I'm missing something I should activate elsewhere so that my firewall could let it pass. Thanks for all your work and support!

Submitted by bobsagget69 on Fri, 12/14/2012 - 18:37.

I can´t connect to the server, can you please help me?(i have teamviewr)
The system message reads like this:
Login failed. Reported failure reason: socket error. Please change your login settings in the Options tab and try reconnecting.

What do I have to do??

thnks

<----- (same situation.. can you please help me??)

Submitted by murderfantasies on Sun, 12/16/2012 - 15:07.

What operating system you're using.windows 7
How frequently are you unable to connect to Soulseek, and is it something that happens at particular times of day.i can't connect at all
Which build of SoulseekQt you are having problems connecting with.156c
If you're not using the latest version of SoulseekQt available on the download page, whether you're having the same problem with it when you try it out.i tried to use the new version, but no transfers showed up
Whether you're having the same problem with an older build. The 7/30 build should be ideal for this purpose, I've gotten reports from users who have only had connectivity issues with the last couple of SoulseekQt builds.
Where in the world you hail from, and who is your Internet Service Provider.USA,brighthouse network
If you're on Windows, are you able to connect using Soulseek NS?no
Would you be willing to have a TeamViewer session where I can look at the situation from your end?yes

Submitted by Nir on Mon, 12/17/2012 - 10:50.

Hey guys, sorry for not responding to any connection problem reports over the last couple of weeks. I have a full-time job that's keeping me very busy and I've had trouble reaching even those of you who actually gave me their TeamViewer ID and password. To recap, chances are I won't really be able to help with any connection problems as in most cases it's an ISP blocking Soulseek or something similar. But, if you do want me to look at your problem via TeamViewer, private message me a messenger ID I can use to contact you (I use Google Talk and Skype, but I can install other messenger software if need be). I probably won't be able to contact you until the weekend, so please bear with me.

Thanks! Nir